Dispatch Board

ServMan’s multi-thread Dispatch Board sets the standard for graphical scheduling. This fast and easy-to-learn interface provides numerous tools and views allowing users to “drill down” on filtered views of unscheduled orders by any of the user configurable fields displayed in the unscheduled orders window. Windows can be dynamically resized and placed for viewing on dual screen monitors for expanded work areas. Screen views are saved for each user providing fast screen reconstruction and ease of use.

• Customize views in all three panes of the dispatch board.
• Drill down on any field in the Unscheduled Orders window.
• Locate orders by any field in the Unscheduled orders window.
• View scheduled or unscheduled recurring orders directly from the dispatch board.
• Call Escalation supports multi-colored flash codes, pop-up notifications or emails for orders that require attention.
• View orders by Branch or Department.
• Views include, by Group Daily, Employee weekly and monthly.
• Real-time status changes from ServMan Mobile devices in the field.
• Create unscheduled recurring orders “real time” from the dispatch board.
• Drag & Drop scheduling.
• Schedule order to any number of employees or days.
• Un-schedule an order for follow-up while maintaining a graphical schedule of past visits.
• Dynamically create new orders from the dispatch board.
• User definable areas for custom controls on the Dispatch Board.
• Map calls from the dispatch board to Microsoft MapPoint.
• Log employees in/out from the Dispatch Board.
• Mouse click to set order status.
• Auto-Log time to work order with status changes.