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Cube Six Launches Automated Pre- and Post-Appointment Assistant (APPAA) Cube Six is pleased to announce the introduction of its Automated Pre & Post Appointment Assistant (APPAA). The APPAA solution provides support for both batch and event driven automated outbound calls to clients with the ability to play pre-recorded scripts, capture call results, and update the call results back to your ServMan Enterprise database. You can even optionally transfer calls back to your own call center! All with NO EQUIPMENT requirements and for a fraction of the cost of calling clients manually!! The ServMan APPAA solution is ideal for pre-appointment confirmation calls, post-appointment surveys, Intra-day confirmations and notifications, promotional offers, and any other important information alerts. Enormous productivity gains and customer satisfaction improvements can be realized with this powerful automation tool which is designed specifically to reduce operating costs, improve operating efficiencies and increase customer retention:
APPAA is specifically designed to interface with your ServMan Enterprise solution. Your personnel work with a ServMan project manager to design the specific campaign types to best support your businesses service offerings. Here are a few use-case examples: Pre-Appointment Confirmation Calls: In residential services, confirming appointments with clients is critical to maximizing daily efficiencies. Nothing is less productive than having a technician arrive at an appointment only to find no one home, and then having your most valuable asset wait in the driveway as the owner is "tracked down" by your office personnel. The APPAA solution can be scripted to call multiple contacts, with multiple numbers each, for all or selected appointments at preset intervals. Clients can confirm appointments or request to have appointments rescheduled by choosing from the options provided them during the call. Post appointment Surveys - Calls can be run either after hours or Intra-day. Statistically, the sooner calls are made to a customer following the actual performance of the service, the higher the participation level and more accurate the result allowing you to quickly identify unsatisfied customers, address their issues and increase customer retention. Using APPAA, calls can be triggered to be placed, literally, as your technician is leaving the driveway! Intra-day Confirmations and Notifications - How often do clients request to have you call them prior to the technician "heading their way"? How often do such requests get "dropped" only to find your technician sitting in your client’s driveway waiting for someone to "track them down"? Using APPAA, individual orders can be flagged to be contacted, using multiple numbers per order, by simply changing the order status. For example, using ServMan mobile, a technician could set his current call to "Documenting Order", which could trigger a call to his next appointment telling them that the technician is in the area and they need to head home! When we use people to make these client calls, we inevitably set both them and our organizations up to fail. Employees are often distracted by daily events and other job functions. When they're on vacation or otherwise don't show up for work, we have to make arrangements to find substitutes, often not properly trained to present the image we want presented to our customers. Using an automated pre-recorded message with APPAA assures that your company’s message is presented professionally and consistently, and at a far lower cost than your manual process. If you want to reduce cost, improve efficiency and increase customer retention, APPAA is for you! For more information, contact your ServMan representative at 877-ServMan (877-737-8626).
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